Effective 22 August 2026
Seeds are biological goods whose condition can change after opening, storage or planting. We therefore do not accept routine returns or exchanges when a customer changes their mind.
If an order arrives damaged or does not match what you ordered, email deodarseeds@gmail.com within 14 days after delivery. Include the order reference and a clear description; photographs may be requested when they can reasonably show the problem.
Our normal delivery estimate is 7-21 business days. If tracking and the local postal service cannot locate the order after the final estimated delivery day, contact us within the following 14 days.
After reviewing an eligible claim, Deodar Seeds will provide a replacement or refund for the affected items. Do not mail seeds back unless we provide written instructions. Approved refunds are initiated to the original payment method; the payment provider or bank may need additional processing time.
Customers must check whether their destination permits the ordered seeds. Contact us before ordering if you are unsure. This policy does not limit any mandatory rights that apply under consumer law.
